Client Support Specialist

Job Description: Eight360, a leading technology company in Nelson, NZ, is seeking a dedicated and resilient Client Support Specialist to join our team. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client support or a related field. Responsibilities:1. Provide excellent customer service to clients via phone, email, and in-person interactions.2. Utilize strategic planning to address client needs and issues efficiently and effectively.3. Collaborate with the sales team to ensure a seamless client onboarding process.4. Act as a liaison between clients and internal departments to ensure a smooth communication flow.5. Troubleshoot and resolve client issues in a timely manner.6. Maintain accurate records of client interactions and resolutions.7. Assist in the development and implementation of client support programs and initiatives.8. Stay up-to-date on industry trends and developments to better serve clients. Requirements:1. Bachelor's degree in a related field preferred.2. 3+ years of experience in client support or a similar role.3. Excellent communication skills, both verbal and written.4. Strong strategic planning abilities.5. Dedication to providing top-notch customer service.6. Ability to work well under pressure and handle challenging situations with professionalism. Personality traits:- Dedicated- Resilient Soft skills:- Communication- Strategic planning Benefits:- Free food- Profit sharing- Paid Time Off (PTO) Working environment:Be part of a team that leads the industry through cutting-edge ideas and solutions. Join a dynamic and innovative workplace where your contributions are valued. Equal Opportunity Statement:Eight360 is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals, including those with disabilities and those with diverse backgrounds. Deadline to apply: ******** Join Eight360 and take your career to the next level in client support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.