Chat Support Associate

Job Description:

L Brands is seeking a dynamic and passionate Chat Support Associate to join our team in Nelson, New Zealand. As a Chat Support Associate, you will be responsible for providing exceptional customer service and support to our clients through online chat platforms. This role requires a high level of confidence, critical thinking, and decision-making skills to effectively assist customers with their inquiries and resolve any issues they may encounter.

Responsibilities:- Respond to customer inquiries and provide support through online chat platforms- Resolve customer issues in a professional and timely manner- Identify and escalate any complex or unresolved issues to the appropriate team member- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Collaborate with other team members to ensure a seamless customer experience

Requirements:- 2 years of experience in customer service or a related field- Passionate about providing exceptional customer service- Confident in handling challenging customer interactions- Strong decision-making and critical thinking skills- Excellent communication skills, both written and verbal- Ability to work in a fast-paced environment and multitask effectively

Benefits:- Training & professional development opportunities- Gym membership- Medical coverage

Working Environment:Join a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of individuals who are dedicated to providing the best possible customer experience.

Deadline to apply: April 11, 2024

Equal Opportunity Statement:L Brands is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.