Online Customer Support Officer

Job Description:

Avery Dennison is seeking a part-time Online Customer Support Officer to join our team in Nelson, NZ. As an Entry Level role, the ideal candidate will have at least 1 year of experience in a customer support role. We are looking for an adaptable and motivated individual who possesses strong strategic planning and negotiation skills.

Responsibilities:

- Provide excellent customer support via online channels such as email, chat, and social media- Assist customers with inquiries, issues, and product information- Process orders, returns, and refunds in a timely manner- Collaborate with other departments to resolve customer issues effectively- Maintain accurate records of customer interactions and transactions- Monitor online reviews and feedback to identify areas for improvement- Stay up-to-date on product knowledge and company policies- Build strong relationships with colleagues, clients, and partners

Requirements:

- 1 year of experience in a customer support role- Strong written and verbal communication skills- Ability to multitask and prioritize in a fast-paced environment- Excellent problem-solving skills- Proficiency in Microsoft Office and online customer support software- Adaptable and motivated attitude- Strong strategic planning and negotiation skills

Benefits:

- Disability insurance- Profit sharing- Gym membership

Equal Opportunity Statement:Avery Dennison is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Avery Dennison complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.