Chat Support Manager - Remote Work

Job Description:

General Mills is seeking a dedicated and energetic Chat Support Manager to join our team on a remote basis. As a Chat Support Manager, you will be responsible for overseeing the day-to-day operations of the chat support team, ensuring high-quality customer service and timely resolution of issues. This is a full-time position at a mid-to-senior level, requiring a minimum of 6 years of related experience.

Responsibilities:- Manage a team of chat support agents, including hiring, training, and performance evaluations- Develop and implement chat support strategies to improve customer satisfaction and efficiency- Monitor chat support metrics and KPIs to identify areas for improvement- Handle escalated customer inquiries and provide resolutions in a timely manner- Collaborate with other departments to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in chat support

Requirements:- 6+ years of experience in customer service or chat support roles- Excellent communication and interpersonal skills- Strong leadership abilities and the ability to motivate a team- Adaptability to changing priorities and a fast-paced environment- Presentation skills to effectively communicate with stakeholders- Visa sponsorship available for the right candidate- Joining bonus provided- Medical coverage included- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:General Mills is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

Deadline to apply: ********

If you meet the requirements and are passionate about providing exceptional chat support, we would love to hear from you. Apply now to join our team and be a part of our dynamic and growing company.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.