Online Chat Support Associate

Job Description:

Cablevision Systems is seeking a passionate and driven Online Chat Support Associate to join our team in Nelson, New Zealand. As an Associate level position, we are looking for candidates with a minimum of 4 years of experience in a similar role.

Responsibilities:1. Provide online chat support to customers regarding product inquiries, technical issues, billing concerns, and general customer service inquiries.2. Respond to customer inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.3. Troubleshoot and resolve customer issues using problem-solving skills and innovative solutions.4. Maintain accurate records of customer interactions and transactions.5. Collaborate with other team members to provide a seamless customer experience.6. Stay up-to-date on product knowledge and industry trends to better assist customers.7. Meet and exceed performance metrics related to customer satisfaction, response times, and issue resolution.

Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Strong communication skills, both written and verbal.3. Excellent time management and organizational skills.4. Ability to work in a fast-paced environment and multitask effectively.5. Innovative problem-solving abilities.6. Knowledge of online chat platforms and customer service software.7. Passion for providing exceptional customer service.

Benefits:1. Dental insurance2. Vision insurance3. Employee discounts

Working Environment:At Cablevision Systems, we embrace diversity and create an inclusive culture that values and respects all perspectives. Our team is committed to fostering a supportive and collaborative work environment where everyone is valued for their unique skills and contributions.

Deadline to Apply:April 11, 2024

Equal Opportunity Statement:Cablevision Systems is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any status protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.