Service Delivery Manager - MastertonNZ Post is charting a course towards a big future - we choose to be bold - and nothing will get in the way of delivering what our customers care about.Korero mo te turanga - About the role We are looking for a Service Delivery Manager to join our Masterton team. In this role your focus will be ensuring the delivery of all products and services first and last mile are delivered & picked up, in a manner that meets our service standards and our customers' expectations.What this really means is that you'll be responsible for leading and managing our frontline service delivery teams including Mail & Parcel processing, Delivery Agents, Contract Posties, Couriers and our Rural Delivery Contractors, as well as our admin team and Service Delivery Coordinators.This challenging and exciting role, no two days are ever the same, and you'll be involved in any or all of these things, fromRegular check-ins with your teamManaging team performance and site safetyBuilding internal culture and relationshipsUsing your super IT and Excel skills to provide reporting / analysisManaging rosters and budgetsRecruiting and onboarding new teamsBeing a key point of contact for our customers and dealing with any escalations - the variety is huge! Reporting to our Area Service Delivery Manager - Manawatu this role would suit someone who is flexible to work a combination of hours including early mornings or late afternoons, as the role requires this to ensure visibility across our awesome teams and their locations.This is an opportunity for a dynamic, commercially savvy & people focused team player, to really make their mark.Mou - About you As an experienced people leader, you'll bring with you proven experience in developing positive teams, the ability to multitask and keep many balls in the air all at once.You'll combine this withLeadership style that drives a high performing, customer-centric & thriving team cultureA customer service ethos and the proven ability to build long term sustainable relationshipsStrong commercial acumen, including budgets, financials and analytical skillsGood technical IT skills (not talking about an IT genius, just a strong understanding of systems and good Excel would be ideal)Experience working with Contractors Mo te Tukurau Aotearoa - About NZ PostNZ Post is an iconic organisation with a rich history and bright future.We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.It's an exciting time to join.He Aha Te Pai - What you'll love about us! Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including :Access to discounted health insurance plans for you and your familySpecial rates on fantastic holiday home accommodation around New ZealandRetail shopping discounts with our partnersAn Employee Assistance programme to support you when you need itPlus more!! Hiahia? - Interested? Come and join the whanau!Bring your passion for creating great customer service to the team at NZ Post.If this sounds like your next career move, apply today, or to find out the full requirements of the role please download the JD available via the NZ Post website.If you require additional information, contact Jessica Barron (Talent Acquisition Specialist) on 027 298 7284. Applications for this position close on Thursday 04 April 2024.Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and may be required to undertake a drug test.There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.#J-18808-Ljbffr
