This role is prompt at responding to all originator, shareholder, and customer phone calls and email communication, providing superior customer service, sales, credit, and system support. Customers are at the centre of everything we do, this role has a special connection with our customers that no other team in the National Office has, connecting our wider teams to customers and originators.
Just some of the things you're responsible for:Promptly respond to a large number of phone and email enquiriesIdentify originator and customer needs through effective listening skills and achieve customer satisfactionBuild and sustainable trusted relationships and with customers, originators, and shareholdersWork within our systems to accurately details customer interactionsWork towards personal and team KPIs which tie into MTF KPIsProvide solutions and support to MTF Finance originators and customersTake ownership of each call until any issues are resolvedIdentify opportunities for improvementProvide customer solutions or escalate as requiredMaintain excellent originator/customer company relationsProvide training back up to new originator/staff membersEnsure compliance with relevant legislationYou'll need to have:Outstanding customer service skills, being able to build and sustain trustworthy relationships with customers, originators, and shareholdersExcellent written and oral communication both on the phone and email communicationThe ability to remain calm when challenged or under pressureAble to work collaboratively with customers and stakeholders, and within a teamAbility to multi-task, prioritise and manage time effectively to ensure you're meeting customer, originator, and shareholder needsAble to adapt and respond to different types of characters to ensure you're getting and providing the correct information for each interactionWhat you'll receive in return:We share our success with our team - our incentive schemes are based on both individual and business outcomesWe're an iconic New Zealand business that is on a mission to be New Zealand's favourite finance companyA supportive and vibrant culture where our people work together to deliver on our commitmentsPlenty of development opportunities, coaching and supportApplications will close when we find the right person! If you think this is the role for you and MTF Finance is the place you want to be, get in touch today.
Candidates must possess a New Zealand driver licence and the legal right to full-time work in New Zealand. Any offer of employment is subject to clear reference checks, credit reporting and police record checks. Be advised that only those candidates shortlisted will be contacted.
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