Remote Customer Support Representative

Job Description: GeoOp is seeking a Remote Customer Support Representative to join our team in Dunedin, Otago, NZ. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer support. Responsibilities:1. Provide exceptional customer support via phone, email, and chat channels.2. Assist customers in navigating our products and services, troubleshooting technical issues, and providing solutions.3. Maintain a high level of professionalism and customer service orientation at all times.4. Document all customer interactions and resolutions accurately in our CRM system.5. Collaborate with other team members to escalate and resolve complex customer issues.6. Stay up-to-date on product updates, policies, and procedures to provide accurate information to customers.7. Consistently meet or exceed customer satisfaction and quality goals. Requirements:1. Confident and resourceful personality traits.2. Strong proficiency in strategic planning and problem-solving.3. Excellent communication skills, both verbal and written.4. Ability to work independently and as part of a team in a remote environment.5. Previous experience in a customer support role preferred.6. Familiarity with CRM systems and support tools.7. Availability to work flexible hours, including evenings and weekends.8. High school diploma or equivalent required; college degree preferred. Benefits:- Disability insurance- Paid overtime- Medical coverage Working Environment:At GeoOp, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch support and creating a positive experience for every customer interaction. Equal Opportunity Statement:GeoOp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other characteristic protected by law. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply. Deadline to Apply: ******** Join our team and help us deliver outstanding customer support to our valued customers. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.