Front Office Agent

Company DescriptionSofitel Queenstown Hotel & Spa are looking for an exceptional and outgoing Front Office Agent to join our team:Ensure a professional and attentive service is provided and guest expectations are exceeded.Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay.With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standardsHave the freedom and creativity to deliver memorable moments that provide treasured guest experiences.Work ExperiencePrevious Reservation/Front Office experience and five star luxury environment preferred.Knowledge of Opera or other booking system preferred.Full, clean valid manual driver's license is preferred.Have flexibility to meet hotel rostering needs with weekend and public holiday work.Why join Sofitel Queenstown?We offer competitive pay with benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy, PLUS free gym access and free Ski Hire during Winter.Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2023 HM Award winnerReceive unparalleled training, development and support from Accor leadership training programmes.Work Your Way - speak with us about your desired work life balance and make your perfect balance a realityDiscounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.Ongoing reward and recognition incentives and awards.Opportunities for further development and worldwide career progression within Accor.Enjoy working in the heart of beautiful Queenstown with our diverse and professional teamOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.