Contact Service Support

Part Time Application Closes 18 Apr 2024 Wellington - Wellington City Customer Service Representative Our Kaupapa Manaaki Tangata - Victim Support is a national organisation working to strengthen the mana and well-being of people affected by crime, trauma, and suicide in Aotearoa New Zealand. Working with us would mean being able to make a tangible difference in your community and in the lives of people who have experienced crime or trauma. Advocacy for the rights of victims will always be an essential part of our work with individuals, organisations, and  government agencies. About the role | Mo te tunga Are you motivated by the opportunity to work with victims of crime and trauma? Working in the Contact Service is a job like no other. Our 24/7 environment provides a pathway for victims of crime and trauma to access our professional services. You will be based in Police National Headquarters and work a rotating roster. The team receive more than 9,000 calls a month with no two days the same!   Victim Support Contact Service provides a nationwide 24-hour response service to victims of crime and trauma. We are looking for a full time permanent Contact Service Workers to work 28 hours per week on a regularly updated roster.  Rostering for the roles will include evenings, nights and weekends.   About you | Mou To be a member of our dedicated team, we are looking for the following: • Excellent phone manner and communication skills • Good team player with exceptional people skills • Computer literate and proficient with databases, excel and word • Ability to work accurately and independently • Competent at making decisions and prioritising competing tasks and demands. • Empathy and understanding of the impact of crime and trauma on victims • Capacity to extract critical information sensitively in referrals with high emotional content • Commitment to high standards of safe practice and confidentiality Supportive team and colleagues with position-specific training provided. Shortlisted applicants may be required to undergo skills testing during the selection process. So, if you are looking for a real where you can make a real difference with your mahi, then look no further!  You will be required to undergo pre-employment vetting by NZ Police.  Applications for this role close 13 April 2024(advert will close earlier if suitable applicants found)