Live Chat Representative - Remote Work

Job Description: Biomatters, a leading bioinformatics software company based in Wellington, NZ, is currently seeking a remote Live Chat Representative to join our team on a part-time basis. This entry-level position is ideal for individuals with at least 1 year of experience who are motivated and hardworking. Responsibilities:1. Respond to customer inquiries and provide technical support through live chat.2. Resolve customer issues in a timely and efficient manner.3. Collaborate with other departments to escalate and resolve complex customer problems.4. Maintain accurate records of customer interactions and transactions.5. Actively participate in training sessions to stay up-to-date on product knowledge.6. Provide feedback to improve customer experience and service processes. Requirements:1. Excellent written and verbal communication skills.2. Strong problem-solving abilities.3. Ability to work independently and collaboratively.4. Proficiency in using live chat software and other communication tools.5. Motivated and hardworking personality traits.6. Innovative and strong planning skills.7. Equal opportunity employer statement: Biomatters is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Benefits:1. Disability insurance.2. Relocation allowance for eligible employees.3. Gym membership for health and wellness benefits. Working Environment:At Biomatters, we prioritize understanding and empathy in all interactions. Our remote team values collaboration and teamwork to provide exceptional customer service while maintaining a positive and supportive work environment. If you meet the requirements and are interested in this position, please apply before the deadline on March 27, 2024. We look forward to welcoming you to our team at Biomatters.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.