Customer Success Officer - Work From Home

Job Description: GeoOp is seeking a dynamic and motivated Customer Success Officer to join our team on a part-time basis (associate level) for remote work in Wellington, NZ. As a Customer Success Officer, you will be responsible for ensuring customer satisfaction by building strong relationships, providing support, and identifying opportunities for growth. Responsibilities:- Respond to customer inquiries and provide timely and accurate solutions- Proactively reach out to customers to ensure satisfaction and identify potential issues- Collaborate with internal teams to address customer needs and resolve any issues- Help customers optimize their use of our products and services- Monitor customer usage data and provide insights and recommendations- Develop and implement customer success strategies to increase customer retention and satisfaction- Conduct regular check-ins and follow-ups with customers- Assist with customer onboarding and training processes Requirements:- 3 years of experience in customer success or a related field- Energetic and motivated personality- Strong teamwork and collaboration skills- Innovative mindset with a willingness to try new approaches- Excellent communication and interpersonal skills- Ability to work independently and manage multiple tasks simultaneously- Proficiency in customer relationship management (CRM) software is a plus Benefits:- Joining Bonus- Remote work flexibility- Paid Time Off (PTO)- Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions Equal Opportunity Statement:GeoOp is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join us in creating an inclusive and diverse work environment where all employees can thrive. Deadline to apply: March 27, 2024 If you meet the requirements and are excited about joining our team, we encourage you to apply for this exciting opportunity as a Customer Success Officer with GeoOp.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.