Web Chat Specialist - Work From Home

Packaging Corp. of America is seeking a driven and hardworking Web Chat Specialist to join our team on a part-time basis, working remotely from home. As an Associate Level employee, you should have at least 3 years of experience in a similar role.

Responsibilities:1. Respond to incoming chat inquiries from customers promptly and professionally.2. Provide product information, pricing, and assistance with orders.3. Resolve customer complaints or issues in a timely manner.4. Collaborate with other departments to ensure customer satisfaction.5. Maintain accurate records of all interactions with customers.6. Continuously seek opportunities for innovation and improvement in the chat support process.7. Meet or exceed performance goals set by management.8. Handle confidential information with discretion.9. Stay up-to-date on company products and policies.

Requirements:1. Bachelor's degree in a related field preferred.2. Proven experience in customer service or chat support.3. Excellent communication skills, both written and verbal.4. Strong negotiation skills to resolve customer issues effectively.5. Ability to multitask and prioritize workload.6. Proficiency in MS Office and web applications.7. Ability to work independently with minimal supervision.8. Strong problem-solving skills.9. Comfortable working in a fast-paced and dynamic environment.10. Must have a reliable internet connection and a quiet workspace.

Benefits:1. Disability insurance to protect your income in case of illness or injury.2. Vision insurance to help cover the cost of eye exams and prescription eyewear.3. Free accommodation provided for work-related travel or training.

Working Environment:At Packaging Corp. of America, we strive for excellence and uphold high standards in all endeavors. We value teamwork, integrity, and a dedication to customer satisfaction. Our remote team is committed to providing top-notch support while maintaining a positive and collaborative work environment.

Equal Opportunity Statement:Packaging Corp. of America is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: April 17, 2024

If you meet the requirements and are ready to excel in a dynamic customer service role, we encourage you to apply for the Web Chat Specialist position at Packaging Corp. of America. Join our team and make a difference in the packaging industry today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.