Web Chat Officer - Remote Work

Job Description:We are seeking a motivated and customer-focused individual to join our team at DaVita HealthCare Partners as a Web Chat Officer in a remote work capacity. As a Web Chat Officer, you will be responsible for providing excellent customer service and support through online chat platforms. This role is entry-level and requires at least 1 year of experience in a customer service or related role.

Responsibilities:- Respond to customer inquiries and provide assistance through web chat platforms- Resolve customer issues and complaints in a timely and professional manner- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure a seamless customer experience- Stay updated on product knowledge and company policies to better assist customers- Meet and exceed performance targets and goals set by the company

Requirements:- High school diploma or equivalent- Strong communication and typing skills- Experience in customer service or a related field is preferred- Ability to work independently and prioritize tasks effectively- Driven and resilient personality traits- Strong planning and cooperation skills- Ability to adapt to a fast-paced and dynamic work environment

Benefits:- Travel opportunities- Disability insurance- Relocation allowance

Working Environment:At DaVita HealthCare Partners, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our team is dedicated to providing exceptional customer service and making a positive impact on the lives of our customers.

Deadline to Apply:May 8th, 2024

Equal Opportunity Statement:DaVita HealthCare Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.