Web Chat Associate - Work From Home

Job Description: Dawn Aerospace is seeking a motivated and customer-focused individual to join our team as a Web Chat Associate to work from home. As a Web Chat Associate, you will be responsible for providing exceptional customer service and support through online chat platforms. This is a part-time, entry-level position ideal for individuals looking to gain experience in customer service and remote work environments. Responsibilities:- Respond to customer inquiries and provide support via web chat in a timely and professional manner- Assist customers with product information, troubleshooting, and issue resolution- Build rapport with customers to ensure a positive experience and customer satisfaction- Collaborate with other team members to address customer needs and escalate issues as needed- Maintain accurate and detailed records of customer interactions and feedback- Stay up-to-date on product knowledge and company policies to provide accurate information to customers Requirements:- 1 year of customer service experience preferred- Resourceful and adaptable personality traits- Strong communication skills and emotional intelligence- Ability to work independently and effectively manage time- High-speed internet connection and a quiet work environment at home- Proficiency in using online chat platforms and basic computer skills Benefits:- Disability insurance- Profit sharing- Dental insurance Working Environment:At Dawn Aerospace, we pride ourselves on fostering a positive and inclusive working environment where employees build strong connections and treat each other like an extended family. We value diversity and strive to create a supportive atmosphere for all team members. Equal Opportunity Statement:Dawn Aerospace is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to diversity, equity, and inclusion in our workplace. Deadline to apply: ******** If you are enthusiastic about customer service, have a passion for helping others, and thrive in a remote work setting, we encourage you to apply for the Web Chat Associate position at Dawn Aerospace. Join our team and be a part of our mission to provide innovative solutions to our customers in the aerospace industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.