Wellington City Wellington br br Technical Customer Service Representative br br Are you looking for a full time stable career Do you thrive helping others Do you want to grow as a professional Do you want to support customers Do you desire the opportunity to earn monthly performance incentives br br We run a contact centre on behalf of one of the world s leading technology companies helping their clients across New Zealand Australia and beyond We are adding more full time inbound Customer Service Support Specialists to our telephone based team to provide the supreme service and responsive assistance our clients customers br br At Concentrix we choose to promote from within with 95 of our leadership team starting their career as a Customer Support Advisor br br As a customer support specialist for our technology client you join our class of other new starters where you will be provided with 4 weeks of extensive fully paid training to set you up for a successful career with us After you complete your training you will enter an 8 week nesting period At this point you will begin taking inbound calls from our client s customers and resolving technical issues over the phone br br During this time you will be closely supported and mentored by an experienced team member Every call is a different person with a different need so you will get to spend the best part of the day interacting with real people and being their hero You also will receive ongoing coaching and up skilling sessions from your performance coach and team leader to enable you to perfect your skills so you are ready to build your career with us br br Here s what you ll get from us br br The opportunity to earn up to an extra 400 a month in bonus payments depending on individual and site wide performance br An awesome expanding variety of retail discounts This includes half priced gym memberships Discounts at spec savers PB Tech and more br Opportunity to work at our convenient CBD location in the beautiful old arcade building br The chance to work for a rapidly expanding fortune 500 company and represent one of the largest technology companies in the world br Holistic employee well being program to keep you happy and healthy br Our multi level site is fully kitted out with coffee machines play stations air hockey tables vending machines and even a quiet sectioned off space for when you need a little time to relax br br And here s what we ll need from you br br Outstanding communication skills including clear and articulate verbal listening and written competency br A good understanding of modern technology br Natural at multi tasking with the ability to work under pressure br Attention to detail br Driven to deliver customer solutions br Resilience to deal with difficult people br Happy to work on weekends and able to work on a rotating roster from 9am 9pm Monday Sunday br br br If this sounds like you please apply today by submitting your updated CV and registering online br br At Concentrix we make every effort to respond to all applications However the volume we receive is so large that this is not always possible If you do not receive a response from us please do not take this personally as we really value the effort you made to apply and thank you for your interest
