Communications and Customer Experience ManagerMo te tunga | About the role iQualify is Open Polytechnic's customer-facing Learning Experience Platform (LXP), provided as a software-as-a-service offering to hundreds of organisations and hundreds of thousands learners around the world. We are looking for a talented Communication and Customer Experience Manager. This is a varied role with several components to it. We are looking for specialists in communications, relationship management, social media, and customer acquisition. We're looking for a guru with the ability to get things done, and a genuine passion and love for partners and onboarding.
The ideal candidate will play a leading role in creating and executing communication campaigns for both existing and prospective partners and managing and updating our support resources and assets across a range of media channels. The role is also responsible for growing existing partner relationships and for looking for new growth opportunities, both in New Zealand and globally.
The role is responsible for:
Writing external communications, and managing our communication platforms and resources.Managing partner relationships.Attracting new partners at scale, through a range of digital channels.Coming up with innovative content and methods to increase our organic and social presence, and related traffic.Nga pukenga mo te tunga | What you will bring to the role You will have a passion for impacting the lives of everyday people and seeing them achieve their educational goals and dreams. You will also constantly be striving to be the best you can be, just as our learners do and you pride yourself on the quality of your work.
You'll need to:
Have a passion for providing excellent customer experiences.Have worked across a range of digital channels and be excited to tell us about them.Bring your A-game when it comes to written English with a friendly writing style, and be a stickler for grammar.Have strong experience in writing external communications.Have impressive time management skills. Since this can be a remote working position, you'll need to be organised, motivated, and self-managing.Love analytics and metrics, so you can show us what a talent you are.Know how to develop diverse content for a range of countries, and build a powerful online brand.Be in the know when it comes to uncovering new growth and acquisition strategies.The Kuratini Tuwhera is Aotearoa New Zealand's leading distance and online learning provider. We are also a business division of Te Pukenga - New Zealand Institute of Skills and Technology, together with all other Institutes of Technology and Polytechnics in Aotearoa New Zealand.
Open Polytechnic specialises in taking the learning to our learners, focusing on enabling the success of approximately 30,000 students each year. We're a place where you can make a difference.
We offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education. From our Academic Staff Members to our Student Journey Centre, we ensure our learners are at the heart of everything we do, every step of the way.
iQualify are a flexible hybrid online team with colleagues situated across New Zealand working from home and in our Lower Hutt based office.
We offer our people free education (50% off for whanau), free car parking on campus, a modernised working environment, subsidised school holiday programmes for your children, free fitness classes, and an on-site café. We are proud of our kaimahi and value every contribution from all of our people.
If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career's website. Contact Melissa Macdonald ****** with any questions about the role. Applications close11pm Sunday 24 March 2024.
Job detailsReference: 33569 Posted: 08 Mar 2024 Closes: 24 Mar 2024 23:00 Expertise: Communications, Distance Education, Information Services, Marketing, Online Learning #J-18808-Ljbffr
