Job Description: Chorus is currently seeking a Client Service Representative to join our team in Wellington, NZ. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met and issues are resolved in a timely and professional manner. Responsibilities:- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction.- Handle client requests, complaints, and feedback with professionalism and a customer-focused mindset.- Communicate with clients through various channels, including phone, email, and in-person meetings.- Collaborate with internal teams to coordinate client requests and ensure timely resolution of issues.- Maintain accurate client records and documentation in the CRM system.- Identify opportunities to upsell or cross-sell products and services to clients.- Meet or exceed performance metrics related to client satisfaction, response times, and resolution rates.- Continuously seek to improve processes and procedures for better client service delivery. Requirements:- Bachelor's degree in Business Administration or related field is preferred.- Minimum of 3 years of experience in a client service or customer support role.- Strong communication skills, both written and verbal, with the ability to effectively convey information to clients and internal teams.- Excellent decision-making skills and the ability to think critically in high-pressure situations.- Confidence in handling difficult clients and challenging situations with empathy and professionalism.- Reliable and detail-oriented with a strong sense of accountability for client satisfaction.- Ability to multitask and prioritize competing demands in a fast-paced environment.- Proficiency in CRM systems and MS Office Suite.- Visa sponsorship available for international candidates. Benefits:- Competitive salary- Free food and snacks- Visa sponsorship for international candidates- Dental insurance- Opportunities for career growth and development Working Environment:At Chorus, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to deliver exceptional service and support to our clients, creating a positive and inclusive working environment. Deadline to Apply:March 18, 2024 Equal Opportunity Statement:Chorus is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
