Support Specialist

Job Description:

Alphabet is seeking a Support Specialist to join our team in Nelson, NZ on a part-time basis. This entry-level position is ideal for individuals with at least 1 year of experience who possess the qualities of reliability and resourcefulness. As a Support Specialist, you will be responsible for providing customer service and technical support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities:- Respond to customer inquiries via phone, email, or live chat- Provide technical support for software and hardware issues- Troubleshoot problems and escalate complex issues to the appropriate team- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to improve overall customer experience- Stay up-to-date on product knowledge and industry trends

Requirements:- 1 year of experience in a customer service or technical support role- Excellent communication skills- Strong problem-solving abilities- Ability to work well under pressure and meet deadlines- Emotional intelligence and people management skills- Reliable and resourceful nature

Benefits:- Training & professional development opportunities- Company transportation assistance- Gym membership- Health and wellness initiatives in the working environment to prioritize employee well-being

Equal Opportunity Statement:Alphabet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: April 27, 2024.

Join Alphabet and be a part of a dynamic team dedicated to providing top-notch support to our clients. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.