Management (Community Services & Development)About UsGood Shepherd exists to help women, girls and their families who are experiencing hardship. We strive for them to be safe, strong, well and connected — to embody their strength and lead full lives. We do this by delivering services and activities that support people to improve their wellbeing, and driving changes to unjust systems that hold people back.The OpportunityWe want and need our services to be mission-focused, client-centred and strategy-aligned. We want and need to be effective and efficient as a social service provider; to create positive and significant impact for people, and to create the biggest impact possible for every dollar spent. We want and need our services to respond to the needs of people and our changing environment, while also helping us to understand those things and fuelling our advocacy. That's the role of our Service Delivery branch.We're on a journey of growth and this role will be critical to our continued impact as we look to expand and strengthen our services and broaden our mahi in different ways.Joining the SLT as Service Delivery Lead, you will provide operational leadership to our service delivery branch, instilling a client-centred social-sector lens to your mahi and the mahi of the team. Working collaboratively across the organisation and externally, you'll ensure the efficient and effective delivery of services that align with our mission and values. This role involves driving continuous improvement, responding to changing needs of our clients, and fostering partnerships to maximize our impact.In this role you'll:Lead and drive the delivery of our services, in line with our mission, strategy and the overall workplan for the organisation.Lead and motivate people, particularly those in the Service Delivery branch.Ensure our service delivery processes, policies and systems are optimised for high-quality, client-centred social services.Spot and implement improvements to services that increase our scale of impact and social return on investment.Contribute to the development of new services, opportunities and partnerships.Support advocacy efforts on behalf of those experiencing difficulty.We think you will have the following to set you up well for this opportunity:Experience, understanding and a passion for mission-driven organisations and the social sector.Experience in operational service delivery excellence, from theory to best practice.Demonstrated leadership skills, including the ability to motivate and inspire others.An engaging and inclusive interpersonal style to ensure cohesion and collaborationProficiency in data analysis and reporting to inform decision-making.Te Tiriti knowledge and how to apply it to your work, products and servicesExperience in the financial sector would be advantageous.You're passionate about our mission and resonate with our values of justice, zeal, audacity, respect. You have a commitment to social justice and advocacy for marginalized communities, and know we can do better by them. You have the confidence and courageousness to be bold in your thinking and push for the highest service of delivery for our community.What next?We've partnered with Kin for this exciting opportunity, so please apply now with your CV and cover letter telling us a bit about you, and what you'd bring to the role. Or contact ****** for more information.Applications close 7th March 2024.Report this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr
