Remote Web Chat Specialist

Job Description:

HRG Group is seeking a part-time Remote Web Chat Specialist to join our team in Tauranga, Bay Of Plenty, NZ. As an Associate Level position, we require a minimum of 2 years of experience in a similar role. The ideal candidate will be energetic, driven, cooperative, and possess strong critical thinking skills.

Responsibilities:1. Engage with customers via web chat to provide support, answer questions, and resolve issues in a timely manner.2. Utilize web chat software and tools to efficiently communicate with customers.3. Collaborate with colleagues worldwide to ensure a consistent and positive customer experience.4. Provide feedback to improve the web chat process and customer satisfaction.5. Maintain accurate records of customer interactions and follow up as needed.

Requirements:1. 2+ years of experience in a customer service or web chat role.2. Strong communication skills, both written and verbal.3. Ability to work independently and as part of a global team.4. Proficiency in using web chat software and tools.5. Energetic and driven personality traits.6. Cooperative and able to think critically in challenging situations.

Benefits:- Employee discounts on company products and services- Parental leave for eligible employees- Paid sick leave for part-time employees

Working Environment:As a Remote Web Chat Specialist at HRG Group, you will collaborate with colleagues worldwide, fostering a global village mentality. You will have the opportunity to work with a diverse team and contribute to a positive and inclusive working environment.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement:HRG Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.