Remote Customer Success Representative

Job Description:

We are looking for a Remote Customer Success Representative to join our team at McDonald's in Hamilton, Waikato, NZ. As a Customer Success Representative, you will be responsible for ensuring our customers have a positive experience with our products and services. This is a full-time entry-level position with opportunities for growth within the company.

Responsibilities:- Establish and maintain strong relationships with customers via phone, email, and virtual meetings- Provide support and guidance to customers on how to best utilize our products and services- Address customer inquiries and resolve any issues or concerns in a timely and effective manner- Collaborate with internal teams to ensure customer needs are being met and to drive product improvements- Identify opportunities for upselling or cross-selling products and services to customers- Track and report on customer success metrics to management

Requirements:- Strong communication skills, both written and verbal- Confident and resourceful personality traits- Ability to negotiate and think innovatively- Excellent problem-solving skills- Detail-oriented and organized- Ability to work independently and as part of a team- No experience required, but a willingness to learn and grow in the role

Benefits:- Life insurance- Paid overtime- Travel opportunities

Working Environment:At McDonald's, we strive for excellence and uphold high standards in all endeavors. We value teamwork, innovation, and dedication to exceeding customer expectations.

Deadline to apply: ********

Equal Opportunity Statement:McDonald's is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.