Contact Center Associate

Job Description: We are looking for a Contact Center Associate to join our team at Hilton in Hamilton, Waikato, NZ. This is a part-time position at the Associate level, requiring a minimum of 2 years of experience in a similar role. The ideal candidate will be independent and driven, with strong presentation and problem-solving skills. Responsibilities:- Handle incoming calls and emails from customers, providing exceptional customer service and resolving any issues or inquiries- Assist customers with booking reservations, modifying existing bookings, and providing information about hotel amenities- Use various software applications to accurately input and update customer information- Collaborate with other team members to ensure a seamless customer experience- Meet or exceed performance metrics, including call handling times and customer satisfaction ratings Requirements:- 2+ years of experience in a customer service or contact center role- Excellent communication skills, both written and verbal- Ability to work independently and manage multiple tasks simultaneously- Strong problem-solving skills and attention to detail- Proficiency in using computer systems and software applications- Availability to work flexible hours, including evenings, weekends, and holidays Benefits:As a Contact Center Associate at Hilton, you will enjoy employee discounts, a retirement plan, and free accommodation at Hilton properties worldwide. Our working environment is focused on building strong connections and treating colleagues like an extended family. Deadline to apply: May 17, 2024 Equal Opportunity Statement:Hilton is an equal opportunity employer and is committed to creating an inclusive and diverse workforce. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.