Remote Client Support Specialist

Job Description:

Centene, a leading healthcare company, is seeking a Remote Client Support Specialist to join our team in Tauranga, Bay Of Plenty, NZ. This full-time position at the Associate level requires a minimum of 2 years of experience in client support roles.

Responsibilities:- Provide remote client support through various communication channels such as phone, email, and chat- Assist clients with troubleshooting technical issues and provide solutions in a timely manner- Manage and maintain client relationships to ensure customer satisfaction- Collaborate with internal teams to address client needs and escalate issues as necessary- Document all client interactions and resolutions in the CRM system- Act as a liaison between clients and internal departments to ensure smooth operations- Continuously improve client support processes and procedures to enhance overall service quality

Requirements:- Proven experience in client support or a related field- Proficient in using customer support software and CRM systems- Strong communication skills with a customer-centric approach- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Reliable and adaptable with a proactive attitude towards problem-solving- Excellent people management skills and the ability to work effectively in a team- Creativity in identifying and implementing innovative solutions to client issues

Benefits:- Dental insurance for all employees- Company-provided equipment for remote work- Visa sponsorship for eligible candidates

Working Environment:Centene promotes a culture of ongoing learning and development to support personal and professional growth. Employees are encouraged to participate in training programs and skill-building activities to enhance their career development.

Deadline to Apply:Interested candidates should apply by April 24, 2024.

Equal Opportunity Statement:Centene is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.