Online Support Specialist

Job Description:

Duke Energy is seeking a motivated and driven Online Support Specialist to join our team in Tauranga, Bay Of Plenty, NZ. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in a similar role. As an Online Support Specialist, you will be responsible for providing exceptional customer support through various online channels, including email, chat, and social media.

Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner- Provide product information and troubleshooting assistance to customers- Monitor online platforms for customer feedback and address any concerns or complaints- Collaborate with other team members to improve customer support processes- Keep accurate records of customer interactions and transactions- Stay up to date on company products and services to better assist customers

Requirements:- 1 year of experience in a customer support role- Motivated and driven with a strong focus on customer satisfaction- Excellent communication skills, both written and verbal- Strong persuasion and decision-making skills- Ability to work independently and as part of a team- Proficiency in online communication tools and platforms- Knowledge of basic computer software applications

Benefits:- Profit sharing opportunities- Gym membership- Remote work flexibility- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:Duke Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

Deadline to apply: ********

Join Duke Energy and help us deliver exceptional online support to our customers in Tauranga, Bay Of Plenty, NZ!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.