Job Description: Bed Bath & Beyond is seeking a dedicated and motivated individual to join our team as an Online Live Chat Officer in Nelson, NZ. This is a full-time, entry-level position ideal for someone with 1 year of experience in customer service or a related field. As an Online Live Chat Officer, you will be responsible for providing excellent customer service and support through online chat platforms. Responsibilities:- Respond to customer inquiries and provide assistance in a timely and professional manner via live chat- Handle customer complaints, troubleshoot issues, and escalate to the appropriate department if necessary- Provide product information, pricing, and availability to customers- Process orders, returns, and exchanges efficiently- Maintain accurate records of customer interactions and transactions- Collaborate with other team members to ensure a seamless customer experience- Stay up-to-date on company products, promotions, and policies- Meet and exceed performance goals and targets set by management Requirements:- Independent and resilient personality traits- Strong time management and project management skills- Excellent communication and interpersonal skills- Ability to work well under pressure in a fast-paced environment- High attention to detail and accuracy- Proficiency in typing and computer skills- Prior experience in customer service or a related field is preferred- High school diploma or equivalent required Benefits:- Company transportation provided- Profit sharing opportunities- Free accommodation available for eligible employees Working Environment:Join Bed Bath & Beyond and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing exceptional customer service and creating a positive work environment where employees can grow and thrive. Equal Opportunity Statement:Bed Bath & Beyond is an equal opportunity employer and we welcome all qualified applicants regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: May 17, 2024 If you are ready to take on a new challenge and contribute to a dynamic team, apply now to join Bed Bath & Beyond as an Online Live Chat Officer in Nelson, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
