Remote Client Relations Officer

Kroger is seeking a detail-oriented and driven Remote Client Relations Officer to join our team in Nelson, NZ. As a part-time Associate Level position, the ideal candidate will have at least 4 years of experience in client relations or a related field. Responsibilities:- Serve as the main point of contact for remote clients, addressing their inquiries and providing exceptional customer service- Build and maintain strong relationships with clients, ensuring their satisfaction and retention- Develop and implement strategies to increase client engagement and loyalty- Coordinate with various internal departments to meet client needs and exceed expectations- Monitor client feedback and make recommendations for improvements to enhance the overall client experience- Keep accurate records of client interactions and transactions in the CRM system- Stay up-to-date on industry trends and competitor activities to identify opportunities for growth Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Proven experience in client relations or a similar role- Strong communication and interpersonal skills- Ability to work independently and collaboratively in a remote setting- Proficiency in CRM software and Microsoft Office Suite- Strong organizational and time management skills- Innovative mindset and emotional intelligence- Hardworking and goal-oriented Benefits:- Visa sponsorship for eligible candidates- Retirement plan options- Paid sick leave- Opportunity to work in a diverse and inclusive environment that fosters a culture of belonging Deadline to apply: May 23, 2024 Equal Opportunity Statement:Kroger is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.