Job description:
We are looking for a dedicated Online Customer Support Manager to join our team at TJX in Nelson, NZ. As part of the customer support team, you will be responsible for managing online customer inquiries, providing support, resolving issues, and ensuring a positive customer experience. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in a similar role.
Responsibilities:- Manage and respond to online customer inquiries in a timely and professional manner- Resolve customer issues and complaints effectively, ensuring customer satisfaction- Monitor online customer feedback and reviews, taking appropriate actions to address any issues- Collaborate with other teams to improve online customer support processes and procedures- Analyze customer interactions and provide insights to help improve the customer experience- Train and mentor junior customer support staff- Stay up-to-date with industry trends and best practices in online customer support
Requirements:- Minimum of 7 years of experience in online customer support or a related field- Hardworking and reliable with excellent communication skills- Strong presentation skills and the ability to cooperate with colleagues and customers- Proven track record of successfully managing online customer support operations- Familiarity with CRM systems and online customer support tools- Ability to work independently and as part of a team- Bachelor's degree in a related field preferred
Benefits:- Life insurance- Company transportation- Joining bonus
Working environment:At TJX, we pride ourselves on creating a collaborative work environment where employees can collaborate with colleagues worldwide, fostering a global village mentality. As an Online Customer Support Manager, you will have the opportunity to work with a diverse team and contribute to the success of our online customer support operations.
Deadline to apply: May 1, 2024
Equal opportunity statement:TJX is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
