Online Account Support Officer

Job Description: Booktrack is seeking a part-time Online Account Support Officer to join our team in Dunedin, Otago. This entry-level position requires at least 1 year of experience and is ideal for individuals who are independent, resilient, and have strong cooperation and people management skills. Responsibilities:1. Provide support to online account holders through email, chat, and phone communication.2. Assist customers with account setup, troubleshooting, and general inquiries.3. Ensure customer satisfaction by resolving issues in a timely and professional manner.4. Collaborate with internal teams to escalate and resolve complex customer issues.5. Manage online account processes such as user authentication and validation.6. Maintain accurate and up-to-date records of customer interactions. Requirements:1. 1 year of experience in a customer service or support role.2. Strong communication skills and the ability to work independently.3. Resilience in handling challenging situations with customers.4. Ability to effectively manage relationships with a diverse group of customers.5. Proficiency with Microsoft Office and online account management systems.6. Bachelor's degree in a related field is preferred. Benefits:1. Company transportation provided for work-related travel.2. Life insurance coverage for employees.3. Training and professional development opportunities to enhance skills and knowledge. Working Environment:At Booktrack, we thrive in an environment that embraces and navigates change seamlessly. Our team values innovation, collaboration, and continuous improvement. The Online Account Support Officer will have the opportunity to work in a dynamic and supportive workplace. Deadline to Apply: March 17, 2024 Equal Opportunity Statement:Booktrack is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.