Job Description: Time Warner Cable is seeking a dedicated and detail-oriented Contact Center Officer to join our team in Dunedin, Otago, New Zealand. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. Responsibilities:1. Handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service.2. Conduct research and analysis to assist customers with technical support, billing inquiries, and service changes.3. Utilize company systems and tools to accurately document customer interactions and follow up on open cases.4. Collaborate with other departments to escalate and resolve complex customer concerns.5. Meet or exceed performance metrics for call quality, customer satisfaction, and resolution time.6. Stay up-to-date on company products, services, and promotions to effectively communicate with customers.7. Participate in ongoing training and professional development to enhance skills and knowledge.8. Demonstrate resilience and reliability in handling challenging customer interactions and stressful situations. Requirements:1. 2+ years of experience in a customer service or contact center role.2. Strong analytical and research skills.3. Excellent communication skills, both verbal and written.4. Ability to multitask, prioritize, and work in a fast-paced environment.5. Proficiency in using computer systems and software.6. Resilient and reliable personality traits.7. High school diploma or equivalent required; further education or certifications a plus. Benefits:1. Gym membership.2. Retirement plan.3. Training and professional development opportunities.4. Be part of a company that pioneers change and sets industry benchmarks. Equal Opportunity Statement:Time Warner Cable is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment. Deadline to Apply: April 20, 2024 Join our team at Time Warner Cable and help us provide exceptional customer service while developing your skills and advancing your career!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
