Hamilton Airport Hotel and Conference Centre is joining the Jet Park Hotel family Jet Park Hotels are proudly independent New Zealand owned and operated Come and join a team that is dedicated to excelling at all things hospitality a team where passion for truly outstanding guest service is shared an environment where you can be your best self Please visit our website www jetpark co nz and www jetparkhamilton co nz for more information The Night Manager is responsible for the successful completion of all accounting functions during the night audit shift as well as all guest services at the front desk supervision of night porters and hotel security and safety This is a handson role covering all areas of front office You are also responsible for assisting with any guest complaints or queries and ensure that an extremely high level of guest satisfaction is maintained at all times You are able to show initiative as you are required to stepin and make difficult decisions at times when senior hotel managers are not present The Night Manager completes any tasks required by the Accounts Departments and also works alongside the other DMs and reports to the Front Office Manager To be successful in this role You have extensive experience working in a busy hotel front office at night with at least 2 years experience as a Night Auditor Night Manager You are confident when dealing with complaint resolution and are capable in managing any challenging situation You are IT literate and have a sound knowledge in utilising hotel software systems You are experienced and confident and can lead by example You are customer focused and have high standards of service with excellent attention to detail You are highly organised handson and are able to multi task You are a team player and have strong communication skills You are able to work Night Manager shifts from Monday to Sunday A full clean NZ driving license A first aid certificate and a current General Managers license would be an advantage We offer an excellent working environment free car parking a uniform and staff meals along with the opportunity for ongoing learning and development This is a fantastic opportunity to develop you hotel career as part of a passionate team Jet Park Hotel has collected several awards over the years and we are looking for hospitality stars who want to be part of our success story If interested please submit a Cover Letter and CV to Vilomena Ole Human Resources Advisor or for a confidential chat please call me on 09 256 2198
