The companyRandstad are proud to be exclusively partnering with Contact in this rare opportunity to lead their Customer Experience function at a national level. This company is all about making a difference to the quality of life of their customers, communities and each other. With the industry rapidly transforming, Contact continues to implement exciting change and are looking for someone who will lead through this and take charge of all aspects of their frontline customer service channels.Te Takinatanga | Contact's StoryKo ta Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.Koinei matou e whai atu nei kia mahue atu i a matou tetahi ao hauora ake, tena i te ora i kuhu ai matou.He pakihi whakarato hiko, ipurangi matou, engari ara ke atu ano a matou taha.Kei te whakawhanake matou i a matou mahi ake, i nga ara hoki e whai hiko ai a Aotearoa, kei te kokiri kia tukua te hiko tukurua, a, kei te whakaputa i tetahi wheako matihiko mo a matou kiritaki kaore ano kia kitea i tenei whenua.He tima kotahi mano matou no nga hau e wha, e ngakau nui ana ki a matou mahi, e aroha ana tetahi ki tetahi, e ako ngatahi ana, e whakapono tahi ana ki a matou tikanga arahi: ma te manaaki kia toa, ka mana te katoa.At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We're a power and broadband company, but we're so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we're stoked to be guided by our tikanga: we touch lives to make life better.About the roleThe National Customer Care Manager role is a key leadership role, responsible for managing the frontline service delivery function. You will be responsible for a team of over 200 people.This role requires a person with extensive strategic and operational experience at a senior level. A person who is confident with expressing innovative and creative ideas to improve outcomes and the ability to execute strategy with courage, determination and inspiration. Digital change is already part of the day to day at Contact and this role will continue to build on the adoption of digital channels. The successful candidate will have high EQ and prioritize diversity, inclusion and belonging as key strategies to leading a successful team and work programme, recognising that a diverse workforce is essential for innovation and achievement. Building trust, sharing ideas, encouraging self management and participation are qualities that will not be compromised.What's in it for you?Competitive package that rewards your hard work and dedicationFlexibility at its finest! You have the power to choose where and how you work, whether it's soaking up the vibrant atmosphere of Wellington, embracing the southern charm of Dunedin, or exploring the bustling streets of Auckland and beyond!Be prepared to jet-set as you connect with your team at service centres in Levin and Dunedin. But fear not, you can call any of our locations across the country your base!Get in on the action with Contact's share scheme, ensuring you're invested in our success every step of the way.Pedal into adventure with an e-bike borrowing scheme.Enjoy exclusive retail discounts that make treating yourself even more rewarding.Stay healthy and happy with comprehensive health insurance and mental health support coverage because your well-being matters.Need more time for yourself? Strike the perfect work-life balance tailored to your needs with the Purchased Leave scheme.Join Contact and embark on a journey filled with possibilities, growth, and excitementAbout youYou'll have proven experience in customer service or operations management at scale - focusing on human-led interactionAn understanding of customers and strategies needed to lead a service based businessAbility to positively disrupt to deliver on strategic goals and can adapt whilst leading through challengesInnovation is something you are passionate about - this will drive engagement but also ensure strategic objectives are achievedExperience using data to leverage decision makingBe an ambitious and passionate leader who is relentlessly focused on delivering service targetsChange management experienceCan positively influence teams and create connections across varying units of the businessNext stepsIf this sounds like something you'd like to explore further, please do not hesitate to contact Elizabeth on ****** / 04 471 6463At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.skillsManager, Customer Service, Customer Care, Call Centre, Strategy, Leadership, LeaderqualificationsRelevant experienceeducationPrimary School/Junior High#J-18808-Ljbffr
