Job Description: Eight360 is seeking a dedicated and confident Contact Center Associate to join our team in Wellington, New Zealand. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Responsibilities:1. Handle inbound and outbound calls, emails, and live chat inquiries from customers.2. Assist customers with product inquiries, order processing, and issue resolution.3. Follow up with customers to ensure satisfaction and resolve any outstanding issues.4. Conduct research as needed to provide accurate information and solutions to customers.5. Collaborate with other team members to ensure a seamless customer experience.6. Maintain accurate and detailed records of customer interactions in our CRM system.7. Participate in ongoing training and professional development opportunities to enhance skills and knowledge.8. Adhere to company policies and procedures to ensure compliance and customer satisfaction. Requirements:1. 2 years of experience in a customer service or contact center role.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and attention to detail.4. Ability to work well in a team environment and cooperate with others.5. Proficiency in Microsoft Office and CRM software.6. Flexibility to work varying shifts, including evenings and weekends.7. Dedication to providing exceptional customer service.8. Confidence in handling challenging customer interactions. Benefits:1. Vision insurance coverage.2. Joining bonus for new hires.3. Ongoing training and professional development opportunities.4. A flexible working environment that adapts to change with speed and efficiency. Equal Opportunity Statement:Eight360 is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Deadline to apply: March 26, 2024 Join us at Eight360 and be a part of a dynamic team dedicated to providing exceptional customer service to our clients. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
