Key Roles and Responsibilities:Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationalPerform necessary checks, apply monitoring tools and respond to alertsIdentify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detailAssist in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the root cause of incidents and problemsReport and escalate issues to 3rd party vendors if necessaryProvide onsite technical support to clients and provide field engineering services to clientsConduct a monthly random review of incidents and service requests, analyze and recommend improvement in qualityProvide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTTProactively identify opportunities for work optimization including opportunities for automation of workKnowledge, Skills, and Attributes:Ability to communicate and work across different cultures and social groupsAbility to plan activities and projects well in advance, and takes into account possible changing circumstancesAbility to maintain a positive outlook at workAbility to work well in a pressurized environmentAbility to work hard and put in longer hours when it is necessaryAbility to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interruptingAbility to adapt to changing circumstancesAbility to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journeyAcademic QualificationsAdvanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)Required Experience:Demonstrated work experienceDemonstrated experience required in Engineering function within a medium to large ICT organizationDemonstrated experience of Managed ServicesDemonstrated working knowledge of ITIL processesDemonstrated experience working with vendors and/or 3rd partiesWhat will make you a good fit for the role?- Deep skills on Network Vulnerability Assessment and Penetration Testing- Strong communication skills, pro-active, attention to detail, presentation and reporting abilities- Highly motivated and willing to learn new technologies, ability to work in high paced situation- Knowledge in IT security devices and systems, including anti-virus, anti-phishing, network and application firewalls, automated compliance/sensitive scanning systems, as well as security related processes such as penetration tests and threat assessments.- Experience in managing broad areas of IT security including network, malware/virus/ransomeware, operating systems and Internet related applications including web applications and email.- Technically competent and kept abreast with broad range of IT knowledge to be able to assessment IT security threat and determine and manage actions required effectively.- Project management ability within IT industry managing security projects lifecycle- Minimum 2 years direct experience in information security related duties.- Having knowledge in malware, virus, hacking method and other various vulnerability may lieExperience- University degree in the field of computer science, information science and [> 2] years related work experience; Certifications in [CEH, ECSA will be an advantage].- Project management experience and ability within IT industry managing security projects lifecycle- Proactive with ability to succeed in a dynamic environment- Excellent interpersonal, communication and presentation skillsEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
