Ms Engineer - Noc (L1)

Key Roles and Responsibilities :Monitors client infrastructure and solutionsIdentify problems and errors prior to or when they occurRoutinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reductionInvestigate first line incidents assigned and identify the root cause of incidents and problemsFull approved requests following agreed proceduresProvide telephonic or chat support to clients when requiredExecute approved maintenance activities including patching and configuration changesFollow the required handover procedures for shift changes to ensure service continuityReport and escalate incidents where necessaryAcademic QualificationsAdvanced diploma, degree, or relevant qualification in IT / Computing (or demonstrated equivalent work experience)ITIL certificationCCNA R / SRequired Experience :Working knowledge and understanding of IP, WINS, DHCP, DNS, etc.Working knowledge and experience with routers & switchesEntry level experience with troubleshooting and providing support required in network / datacentre / systems / storage administration and monitoring Services within a medium to large ICT organizationDimensiondatacareersSkills Summary Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, Troubleshooting What will make you a good fit for the role?Workplace type : Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category#J-18808-Ljbffr