We have 3 fantastic opportunities within our Fields and Remote Customer Manger team on a 6 month 12 month and permanent basis These roles will be dealing with our customer claims who live remotely and are unable to make it to our repair centres Reporting directly to the Customer Manager Team Leader you will be working as part of our highly motivated Customer Service Centre Team primarily focussing on maintaining professional standards by ensuring level of service exceeds customer expectations and reinforces AAIs commitment to service excellence As a Customer Manager you will also be responsible for liaising with external sources and ensuring all contacts and interactions are handled in a timely manner while actively contributing to the development and maintenance of long term high value supplier relationships What you will be doing You will be responsible for actively providing quality customer service to AA Insurance customers to eliminate stress and provide certainty for them during the life of their motor vehicle claim Manage a portfolio of motor vehicle claims via phone and email for our customers outside of the Auckland regionLiaise with external consultants customers and expert advisors while maintaining and developing long term supplier relationshipsDedicatedly handle your claims to ensure they turned around as quickly and stress free as possibleTo shine in the role Excellent customer service skillsStrong communication skillsEnergy passion and desire to make a difference at AA InsuranceAbility to multi task while remaining focused on qualityThe hours for this position are between Monday Friday 8 00am 5pm Who are weAA Insurance is a proud New Zealand company offering general insurance to Kiwis Spanning over 20 years we have grown to be the Most Trusted Insurer as voted by New Zealanders from Readers Digest All our products have been developed right here in New Zealand with everyday Kiwis in mind We are a dedicated bunch who put our customers first ensuring that we are helping eliminate stress and provide them with certainty during their time of need What makes AA Insurance a great place to workAA Insurance isnt a stuffy insurance company there are no pinstriped suits and ties here Our genuine culture truly makes AA Insurance a great place to work one of the best in fact For the last 10 years we have been a finalist in the IBM Kenexa Best Workplaces From the get go you are provided with what is needed for you to put your best foot forward We work in a supportive team environment where differences are encouraged and there are plenty of ongoing opportunities for you to continue to grow and develop We are breaking the mould of insurance so come and join our awardwinning team Start applying If you want to be a part of our award winning team and you believe that you have the skills outlined above click the Apply button and include your resume and cover letter by Sunday 1st March
