Mitre 10 has been a part of New Zealand's homeimprovement culture since 1974. An award-winning success story, inspiring Kiwito love where they live, work and play with our home improvement, garden andtrade offer. We have an exciting new opportunity available to join ourAlbany based Support Centre as an Customer Care Coordinator on a 2-yearfixed term basis. As a member of our Customer team, you will be responsiblefor addressing and resolving all external inquiries across various platforms,including Mitre 10 and Hammer Hardware websites, as well as through Receptionand other departments. Your responsibilities will extend to assisting storeswith website and online sales support, ensuring seamless customer experiencesthroughout. Please not that this role supports a shift based 7 daycentral hub. Reporting to the Customer & Store Support Manager, your keyfunctions will include: Professionally manage incoming requests fromcustomers and stores, ensuring prompt and thorough resolution of issues. Maintain a balance between company policy andcustomer benefit in decision-making, prioritizing customer satisfaction. Escalate unresolved queries promptly andappropriately, ensuring effective communication and follow-up to achievecustomer satisfaction. Proactively seek opportunities to enhanceday-to-day processes and tasks, and mentor others in adopting best practices. Thoroughly gather customer information, addresscustomer needs, provide relevant education to prevent future contacts, anddocument interactions for tracking purposes. To be successful in this role you will have: A proven track record in a customer-focusedrole, preferably within a retail or similar environment. Exceptional communication skills, both oral andwritten. The ability to empathise with and prioritisecustomer needs. High levels of integrity, autonomy, andself-motivation. Excellent problem-solving skills, with a focuson customer resolution and satisfaction. A positive, resilient, and adaptable attitudetowards challenging situations. Strong time management skills and the ability tomultitask effectively. We are a team moving forward and that is a result of ourmotivated, skilled team members. There is an attractive remuneration packagefor this role, generous staff buying privileges, life insurance, discountedmedical insurance, birthday day off, flexible working and more. If you are a highly motivated individual who is passionateabout being part of the Mitre 10 team and a company in growth mode, then wewant to hear from you. Please provide your CV, including yourremuneration expectations, via this website. Location: Rodney & North Shore, North Shore - Support Centre The email and password you entered don't match. #J-18808-Ljbffr
