Manager Library Experience

Are you a strong people leader? Do you have change management experience?We are seeking a Manager Library Experience through to December 2025.Our ideal candidate will be all sorts of awesome: passionate about customer experience, an advocate for innovative ways of working, someone who can grasp a vision and drive the team confidently and safely towards that goal.It is an exciting time to work in Libraries in the Kapiti Coast District, our 'Fit for the Future' review of library services is underway and this position is pivotal in influencing, leading and supporting this process and our staff.The Manager Library Experience will be responsible managing the growth and delivery of operations and experience across the district's library hub facilities, including customer service, service delivery and staffing. We are looking for a strong leader who can coach, empower and support our Managers and a front of house service delivery transformation.Skills and experience: An understanding of Te Ao Maori perspectives and Te Tiriti o Waitangi, and their application and expression within libraries including a level of proficiency in Te Reo appropriate to the roleSignificant experience in leading services and teams through a change process including managing conflict is essentialA tertiary level qualification in associated fields such as People Management, Change Management or GLAM sector Management along with relevant work experience in a customer service environmentEffective interpersonal skills and a commitment to customer serviceCommitted to continuous professional development and reflective practice, demonstrated through regular attendance at workshops, conferences, meetings and reading professional literatureAbout us Beautiful beaches and a short journey to or from Wellington make the Kapiti Coast a great place to live and work. Working for the Kapiti Coast District Council means being part of a caring, dynamic and effective customer-focused team who makes a positive difference in the community we serve.Enquiries about this position should be directed to Siren Deluxe, Manager Libraries on 04 296 4700 or free phone 0800 486 486.How to apply The preferred candidate will be required to undergo the usual pre-employment checks, including drug and alcohol screening, criminal history, police vetting, and credit checks. Please note you must be eligible to work in New Zealand.Further information about the position and application documents are published on our website .Applications close at 12pm on Friday, 19 April 2024.We will be reviewing applications and interviewing suitable candidates as they apply so don't delay!#J-18808-Ljbffr