JOB DESCRIPTIONWorking for Hilton
Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.
Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.
Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!
What will I be doing?
As a Human Resources Advisor, you will be responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience. A Human Resources Advisor will also be required to support employee relations and ensure compliance with staff training requirements.
Specifically you will perform the following tasks to the highest standards:
Provide and deliver first-class ER services to Human Resources Manager and management team
Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out and visa requirements are met in a timely manner
Help achieve departmental goals
Support the hotel with departmental training requirements
Control costs when possible and assist in meeting hotel/departmental financial targets
Ensure wage queries are managed in line with company guidelines
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Assist and resolve team member and management queries
Support Human Resources activities, including onboarding, work experience program, careers fairs, training materials, working with local organisations and schools to promote the hospitality industry and Team Member opinion surveys
Serve as the point of contact for Team Member issues, advising the Human Resources Manager as appropriate
Keep current with employment law, human resources policies, and training requirements
Assist in determining training requirements and support training initiatives
What are we looking for?
In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in Human Resources
Previous experience in Health & Safety and/or Immigration advantageous
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
Thrive at Hilton
Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:
Workplace flexibility (work life balance)
Professional leadership development framework
Worldwide career opportunities
Access to Hilton University and over 5000 online learning programs
Free events and activities
Discounted gym membership
Free staff meal and daily dry-cleaned uniform
Discounted hotel accommodation and food & beverage rates globally
Participate in ongoing recognition programs
Diverse by nature and inclusive by choice
Support to participate in a variety of local volunteer activities
Fast track to Hilton Honors Silver status as a Team Member
