Fixed Term Customer Services Coordinator

Challenging position in the healthcare industry
Full time position, coordinating with clients and staff
Join a growing organisation whose foundations are built around caring
Are you looking for a new challenge, where problem-solving and customer service come together?
We are seeking an experienced administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.
The Company:
Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment and sheer drive of our people.
The Position:
This is a full-time fixed term position for 6 months, based in our Christchurch office, working 80 hours per fortnight. Usual hours of work will be rostered over seven days, including weekend and evening shifts, between the hours of 7:00am and 9:30pm.
You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.
Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:
support worker rosters are accurate and timely
visits are scheduled effectively and in line with service requirements
all support worker leave is managed effectively
an up-to-date and 'live' over view of service delivery is maintained at all times
effective and timely communication with clients and workforce, including proactively responding to queries or concerns
Working with the Community Services Team Leaders and Service Manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.
About you:
To be successful in this role, you will have recent experience working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.
You will also have the following skills:
Exceptional customer service, and a friendly and professional manner
Patience, resilience and a "can do" attitude in challenging situations
The ability to prioritise effectively and efficiently
A proactive and professional communication style
Systems orientation, with intermediate to advanced computer skills
Team orientation, working well with others at all levels
Critical thinking
Interested?
If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.
We are now accepting applications online - to apply, visit our website ***** .
Applications close: 30 June 2020