Job Description: Spark New Zealand is seeking a dedicated and energetic Customer Success Manager to join our team in Nelson, NZ. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers by building strong relationships, understanding their needs, and providing exceptional support and service. Responsibilities:- Build and maintain strong relationships with customers to understand their needs and ensure their success- Act as the primary point of contact for customers, addressing any questions, concerns, or issues in a timely and professional manner- Collaborate with internal teams to ensure customer needs are being met and issues are being resolved- Monitor customer usage and engagement with our products or services to identify opportunities for upselling or cross-selling- Provide ongoing training and support to customers to ensure they are maximizing the value of our products or services- Track and report on customer satisfaction metrics, including NPS scores, to identify areas for improvement Requirements:- Bachelor's degree in Business, Marketing, or a related field- 5 years of experience in a customer-facing role, preferably in a customer success or account management role- Excellent communication and interpersonal skills- Strong attention to detail and time management skills- Ability to work independently and as part of a team- Proven track record of building strong customer relationships and driving customer success- Proficiency in Microsoft Office Suite and CRM software Personality Traits:- Dedicated: Passionate about ensuring the success and satisfaction of our customers- Energetic: Enthusiastic and motivated to provide exceptional support and service Soft Skills:- Attention to detail: Ability to carefully monitor and track customer interactions and feedback- Time management: Ability to prioritize tasks and manage time effectively to meet deadlines Benefits:- Free accommodation- Paid Time Off (PTO)- Training & professional development opportunities- Be part of a company that pioneers change and sets industry benchmarks Equal Opportunity Statement:Spark New Zealand is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
