Live Chat Representative

Job Description: GeoOp is seeking a part-time Live Chat Representative to join our team in Nelson, NZ. As a Live Chat Representative, you will be responsible for providing real-time support to customers through chat platforms. This role requires a high level of energy and independence, as well as excellent emotional intelligence and research skills. Responsibilities:1. Engage with customers in real-time chat conversations to provide support and assistance.2. Resolve customer inquiries and issues efficiently and effectively.3. Conduct research to find solutions to complex customer problems.4. Build and maintain positive relationships with customers.5. Collaborate with other team members to ensure consistent and high-quality customer support.6. Provide feedback to management on customer trends and issues.7. Follow company policies and procedures for chat support. Requirements:1. 4 years of experience in customer service or a related field.2. Energetic and independent personality traits.3. Strong emotional intelligence skills.4. Excellent research skills.5. Proficient in using chat platforms and customer support tools.6. Ability to multitask and prioritize in a fast-paced environment.7. Strong communication and problem-solving skills.8. Proficiency in written communication.9. Flexibility to work evenings and weekends as needed. Benefits:1. Profit sharing opportunities.2. Training and professional development programs.3. Paid overtime for additional work hours. Working Environment:At GeoOp, we strive to cultivate a sense of ownership and responsibility at every level. Our team members are encouraged to take initiative, think creatively, and contribute to the success of the company. Deadline to Apply:April 7, 2024 Equal Opportunity Statement:GeoOp is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.