Customer Success Associate - Remote Work

Universal Health Services is seeking a motivated and passionate Customer Success Associate to join our team on a part-time remote basis. As a Customer Success Associate, you will be responsible for ensuring customer satisfaction and retention through proactive communication and support. Responsibilities:1. Build and maintain strong relationships with customers to understand their needs and goals.2. Proactively reach out to customers to provide ongoing support and guidance.3. Troubleshoot and resolve customer issues in a timely and efficient manner.4. Collaborate with internal teams to ensure seamless customer experience.5. Gather customer feedback and insights to drive product improvements.6. Assist in onboarding new customers and providing training as needed.7. Monitor customer usage and engagement to identify opportunities for upselling and cross-selling.8. Maintain accurate records of customer interactions in our CRM system.9. Stay up-to-date on industry trends and best practices in customer success. Requirements:1. 3 years of experience in customer success or a related field.2. Excellent communication and interpersonal skills.3. Strong leadership and cooperation skills.4. Ability to work independently and manage time effectively.5. Proficiency in CRM software and Microsoft Office Suite.6. Bachelor's degree in business or a related field preferred. Benefits:- Disability insurance- Life insurance- Travel & spending expenses Working environment:At Universal Health Services, we uphold the highest standards of ethical conduct and integrity in everything we do. We are committed to providing a supportive and inclusive work environment where all employees can thrive. Deadline to apply: April 24, 2024 Equal Opportunity Statement:Universal Health Services is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.