Customer Success Representative

Job Description: Vector Limited is seeking a part-time Customer Success Representative to join our team in Wellington, NZ. As an entry-level position, no prior experience is required, but 1 year of relevant experience is preferred. Responsibilities:- Manage and develop relationships with existing customers to ensure satisfaction and loyalty- Provide excellent customer service through phone, email, and in-person interactions- Proactively address customer concerns and find solutions to enhance their experience- Collaborate with internal teams to meet customer needs and achieve business goals- Identify opportunities for upselling and cross-selling products and services- Track customer interactions and feedback to improve processes and services- Meet and exceed customer retention and satisfaction targets Requirements:- Adaptable and driven personality traits- Strong negotiation and cooperation skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent- Flexibility to work evenings and weekends as needed Benefits:- Vision insurance- Medical coverage- Life insurance Working Environment:At Vector Limited, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous learning to provide the best possible service to our customers. Deadline to Apply: May 6, 2024 Equal Opportunity Statement:Vector Limited is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.