Online Chat Support Assistant

Job Description: Delek US Holdings is seeking a talented and customer-focused individual to join our team as an Online Chat Support Assistant based in Wellington, NZ. This part-time position at the Associate level requires a minimum of 4 years of experience in customer service or a related field. The ideal candidate will possess strong interpersonal skills, be adaptable to changing circumstances, and be highly driven to provide exceptional service to our customers. Responsibilities:- Respond to customer inquiries and provide support through online chat platforms- Resolve customer issues and complaints in a timely and professional manner- Work closely with cross-functional teams to ensure timely resolution of customer concerns- Maintain accurate records of customer interactions and transactions- Continuously improve customer satisfaction by identifying areas for improvement in the support process Requirements:- Bachelor's degree in a related field preferred- 4+ years of experience in customer service or a related field- Strong communication skills, both written and verbal- Ability to think critically and problem-solve effectively- Highly adaptable and able to work in a fast-paced environment- Proficiency in computer systems and online chat platforms- Ability to multitask and prioritize tasks effectively Personality traits: - Adaptability- Driven Soft skills:- Critical thinking- Adaptability Benefits:- Paid overtime- Profit sharing- Parental leave Working environment:At Delek US Holdings, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in equal opportunities for all individuals and are committed to providing a supportive and inclusive work environment for all employees. Equal Opportunity Statement:Delek US Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse workforce and encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.