Customer Service Lead

Import/Export & Customs (Manufacturing, Transport & Logistics) We know that not all offices are created equal. That's why we craft furniture that help people work at their best. We design & craft commercial furniture and deliver fit-out projects across NZ & Australia. Our office furniture has a reputation for being robust, ergonomic, and comfortable throughout the working day. Our vast range of products, projects and scale keeps us on our toes and sees us working with some of Australasia's most innovative and respected companies.  About the Role As a family business, we value our people and are looking for someone with exceptional administrative skills with a customer-centric approach to fill our Customer Services Lead role where you will be the first point of contact for our customers and clients.  Your tasks include:  Provide exceptional customer service to Aspect clients, customers, and all stakeholders. Manage phone lines and direct incoming phone calls from customers while handling issues as they arise. Process warranties and remedial requests, and notify our team when delivered products are ready to be invoiced.  Ensure all company insurances and company vehicles are managed and registrations up to date. Email sales orders to clients in a professional and timely manner  Assist and support the wider Timaru Admin and Operations team  Manage a well-presented office space. To succeed in this role, you will have: 2-years of proven administrative experience Excellent verbal and written communication skills  The ability to build and maintain relationships with internal and external stakeholders  A positive and proactive approach – solutions focused is key Previous exposure to construction, design and/or commercial fit-out environments would be highly regarded. If you think you are well suited to this role then we would love to hear from you! With potential for an ASAP start, please apply at your earliest convenience by submitting your CV and Cover Letter via SEEK. Please note that we are out of office from 23 December and will resume recruitment from 15 January 2024.  Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have experience in administration? #J-18808-Ljbffr