Customer Relationship Specialist

Job Category: Call Centre and Customer ServiceJob Description The OpportunityThis role offers you the opportunity to be part of a supportive team that pride themselves on providing top level customer service. Based in our Dunedin office, you will provide professional communication with electricity users and the wider public regarding the Aurora Energy network.If you have outstanding customer experience and administration skills, recent and relevant experience in similar roles, a positive and flexible attitude and the ability to fit in to new environments effortlessly then this is your opportunity!About YouOur ideal candidate will have the following attributes:The customer as their core focusExcellent written and verbal communications skillsThe ability to work effectively under pressure and diffuse situationsData entry and analytical skillsPrevious experience in a customer experience roleA team playerAbout UsAurora Energy is New Zealand's seventh-largest electricity distribution company, supplying power to more than 93,500 homes, schools, farms and businesses in Dunedin, Central Otago and Queenstown Lakes. We're in a major phase of network renewal that touches nearly every part of the community, and it is a time of exciting and positive change as we work to support our community's future growth.What's in it for you?Ongoing support for professional development and trainingHybrid flexible work policy and lifestyle leave optionActive Wellbeing Programme giving you access to free fruit, free flu vaccinations, regular activities and eventsAccess to 24 hour Employee Assistance ProgrammeExclusive discounts and great deals on over 40 of your favourite brands and stores including air travel, hardware and home appliancesSouthern Cross private medical insurance discountAdditional Employer contribution to KiwiSaverEmployee Reward and Recognition programmeAre you up for the challenge? Join our team.We see diversity as a strength and welcome applications from anyone who has what it takes, regardless of gender, ethnicity or background.If you think you are a good fit for the role click the 'Apply Now' button to submit your application.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.#J-18808-Ljbffr