Customer Experience Leader (Warkworth)

Doyou understand the changing way in which our customers want to engage with us?At Mitre 10, we pride ourselves on customer service and ensuring all of ourcustomers have a great shopping experience. We are looking for a dynamic leaderwho can ensure our team members and specialists want to deliver exceptionalservice to Every Customer Every Time.
The focus of this role:
Reportingdirectly to the Customer Experience Manager and as a key member of the storeleadership team, we are looking for the right person to join us. Thisrole requires weekend work and flexibility to match our trading hours.
Our ideal applicant:
Minimum of 3 years previous experienceat a senior level in a fast-paced, big box retail environment
Strong leadership and mentoring skills
Decision making capability in a deadline drivenenvironment
Strong multi-tasking ability
Positive disposition
Ability to pro-actively work on own initiative
Professionalism and attention to detail
What’s in it for you:
This role offers you the opportunity to bean integral part of a proudly Kiwi-owned and operated independent retailbusiness. We are proud to offer an industry leading learning and developmentframework, opportunities to grow your career, a generous staff purchase schemeand all the tools required to perform the role.
Who we are:
Riviera Hardware Holdings Limited (RHHL) ownsand currently operates Mitre 10 MEGA Albany, Mitre 10 MEGA Warkworth and Mitre10 MEGA New Lynn stores. We also operate our three Columbus Coffee shops withinour MEGA stores. We deliver Prenail Frame and Truss solutions through RivieraPre-nail and manage our own importing via Riviera Imports.
Pleasenote:
All employment offers are subject to backgroundchecks including References and Ministry of Justice Checks and applicants needto be able to fulfil the inherent requirements of the role.