Chat Support Representative - Work From Home

Job description: Z Energy is currently seeking a motivated and resilient Chat Support Representative to join our team. This is a full-time, work-from-home position based in Hamilton, Waikato, NZ. The successful candidate will be responsible for providing exceptional customer service and support through chat communications. Responsibilities:1. Respond to customer inquiries and resolve issues via chat in a timely and professional manner.2. Identify and escalate priority issues to the appropriate team members.3. Assist customers with product information, troubleshooting, and order processing.4. Communicate with customers in a clear and concise manner to ensure a positive experience.5. Use innovative solutions to improve the chat support process and overall customer satisfaction.6. Keep accurate records of customer interactions and transactions.7. Collaborate with team members to maintain a high level of customer service. Requirements:1. Minimum of 3 years of experience in customer service or a related field.2. Excellent communication and interpersonal skills.3. Ability to work independently and as part of a team.4. Strong problem-solving skills and attention to detail.5. Motivated and resilient attitude towards challenges.6. Proven ability to innovate and adapt in a fast-paced environment.7. Proficient in using chat support software and CRM systems. Benefits:- Free accommodation for remote workers.- Ongoing training and professional development opportunities.- Employee discounts on Z Energy products and services. Working environment:At Z Energy, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and a customer-centric approach to business. Deadline to apply: ******** Equal opportunity statement:Z Energy is an equal opportunity employer and is committed to creating an inclusive and diverse workforce. We welcome applications from all qualified individuals, including those with disabilities and diverse backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.