About the Company:Our client is a multinational organisation and global manufacturer in the automotive industry who focus on delivering an exceptional customer service and sales experience. The team you will be joining is tight-knit, ambitious and motivated and they are keen to upskill and professionally develop the right candidates. About the Role: The nature of the role is all about advocating for the customer and providing an unparalleled customer experience, while also supporting the wider dealership network. This role works within a typical high volume call centre and will work with a range of contact methods including phone, email, and social media chat. Responsibilities will include: Contacting both new and existing customers who have shown interest in the product and cross-selling and upselling to them Educating existing customers about the latest products and sales and service packages Assisting customers with their complaints and guiding them through that process end-to-end Engaging with customers to understand their complex needs and generate leads based off productive conversations Working with the marketing team to understand current campaigns and respond to customer enquiries which come through via website, email and phone The role is during business hours Monday – Friday, based in Mount Wellington and has car parks available for successful candidates. About You: We are looking for people that are resilient and have confidence to pick up the phone with a 'can do' attitude! To be considered, we look for: Full NZ Driver's Licence (or close to getting one) Previous experience in customer service– ideally from a high call volume environment Sales drive and ability to make outbound calls Good attitude and motivations Professionalism Ability to multi-task Excellent written and verbal communication An interest in the automotive industry is a bonus A clear criminal and credit history If this sounds like the next step in your career, apply now! To find out more, please get in touch with Maddison at 027 375 6577 for a confidential chat. To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa. At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying. At Tribe we have our guiding light to show us the way. We bring our whole selves to work. We encourage inclusion in every single interaction. We genuinely care about people and are curious about their stories. We celebrate all points of view. We will help you find your tribe, the same way we have. We're all on a journey together so come along…
